Returns

We accept requests for eligible returns within 30 days after your order is delivered.

Start a return

Email sales@thecentercapstore.com with your order number, the item or part number, and the reason for the return. Please wait for return authorization and instructions before sending anything back. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

The Center Cap Store
9589 Slauson Avenue
Pico Rivera, CA 90660

Return eligibility

To qualify for a return, the item must be in the same condition in which it was received, uninstalled, unaltered, and in resellable condition. It must include its original packaging and all included components or hardware, be accompanied by the order number or other proof of purchase, and be properly packaged to prevent damage during return shipping.

Items damaged through installation, use, alteration, customer handling, or improper return packaging are not eligible for a refund.

We do not charge a standard restocking fee.

Customer-remorse returns

Ordering the wrong part number, size, finish, or quantity, changing your mind, or no longer needing the item is considered a customer-remorse return. For an approved customer-remorse return, the customer is responsible for arranging and paying for return shipping. Original shipping and handling charges are not refundable. We recommend using a trackable and insured shipping service because the customer is responsible for the item until it is received and inspected by us.

If you need a different part, return the original item and place a separate order for the correct item.

Incorrect, damaged, or defective items

Please inspect your order when it arrives. If we shipped the wrong item, the item materially differs from its listing, or it arrives damaged or defective, contact sales@thecentercapstore.com immediately and before installing it. Include your order number and clear photos of the item, packaging, and shipping label.

We will evaluate the issue and provide an appropriate replacement or refund. If a return is required because of our error or shipping damage, we will cover the return shipping cost. If a refund is issued, applicable original standard shipping charges will also be refunded.

Cancellations

We do not charge a standard cancellation fee. Send cancellation requests to sales@thecentercapstore.com as soon as possible. We will cancel the order and issue a full refund if it has not already shipped. Once an order has shipped, it cannot be canceled and must follow the applicable return process above.

Non-returnable items

Special-order, custom, preorder, sale, and final-sale items, gift cards, and items that have been installed, mounted, used, altered, or damaged after delivery cannot be returned. Special-order, custom, and preorder items cannot be canceled. These restrictions do not limit your rights if we shipped the wrong item or the item arrived damaged or defective.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, applicable law might provide a 14-day right to cancel or return an order. The item must be in the same condition in which it was received, unused, with its original packaging and proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact sales@thecentercapstore.com.