Shipping Policy
Last updated: September 1, 2026
This Shipping Policy explains how orders placed through TheCenterCapStore.com are processed and shipped.
Order Processing
In-stock orders are processed and handed to the carrier within 3–5 business days after payment has been approved and we have received all information reasonably needed to fulfill the order.
Business days are Monday through Friday, excluding United States federal holidays. Processing time does not include carrier transit time.
If an order presents an apparent part-number, address, payment, or fraud-verification issue, we may email you for additional information before shipment. Please respond promptly. If additional information changes the expected shipping date, we will tell you.
Exact-Part Verification
Many center caps look alike but use different part numbers, dimensions, clips, or finishes. Before ordering, compare the listing with the exact manufacturer part number on the back of your existing cap, its measurements, clip design, color, and finish.
If you are unsure, email sales@thecentercapstore.com before ordering. Include clear front-and-back photographs, the molded or stamped part number, and measurements.
Shipping Options and Charges
Available shipping destinations, services, and charges are displayed at checkout. We ship only to destinations accepted by the checkout system.
Carrier transit estimates begin after the package has been accepted by the carrier. They are separate from our 3–5-business-day processing time and are not guaranteed unless the selected service is expressly identified as guaranteed.
Tracking
When tracking is available, it will be sent to the email address used for the order after shipment. A carrier may take time to display its first scan or update the package's movement.
Fulfillment Delays
We maintain a reasonable basis for the processing time displayed on the Site. If we cannot ship within the promised processing window, we will email you with the revised shipping date and give you the option to accept the delay or cancel the unshipped order for a full refund.
Order Changes and Cancellations
Email sales@thecentercapstore.com as soon as possible if you need to request an address change or cancellation.
There is no standard cancellation fee. We cannot guarantee a change or cancellation after processing has begun or after the package has shipped.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Review the address carefully before submitting the order.
If a package is returned because the address supplied was incorrect, incomplete, or undeliverable, contact us to discuss reshipment or a refund. Actual outbound or reshipment costs may be deducted or charged when the address problem was not caused by us, subject to applicable law.
Multiple Shipments
An order containing multiple items may arrive in more than one package. If we divide an order into multiple shipments, you will not be charged more than the shipping amount accepted at checkout unless you separately approve another arrangement.
Lost, Delayed, or Damaged Packages
If tracking appears stalled, a package is marked delivered but cannot be located, or merchandise arrives damaged, email sales@thecentercapstore.com promptly with your order number.
For damaged shipments, keep the item and all packaging and include clear photographs of the product, shipping box, packaging materials, and shipping label. We will review the issue and work with the carrier as appropriate.
If we shipped the wrong product, contact us before returning it so we can provide instructions under our Return & Refund Policy.
International Orders
International shipping is offered only when an international destination is available at checkout.
Unless checkout expressly states otherwise, the recipient is responsible for customs duties, import taxes, brokerage charges, and other fees assessed by the destination country. Customs processing can delay delivery.
Returns
Shipping a product back does not automatically create an approved return. Review our Return & Refund Policy and obtain return authorization before sending merchandise to us.
There is no standard restocking fee.
Contact
Questions about shipping may be sent to:
The Center Cap Store
9589 Slauson Avenue
Pico Rivera, CA 90660
United States
sales@thecentercapstore.com